159 Lilac St., Winnipeg  |  (204) 477-5274 (LASH)

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Boutique Policies

Welcome to Eye Candy Lash + Brow Boutique!

Your appointments are very important to the team members of Eye Candy Lash + Brow Boutique, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully inform you that our cancellation policy is 48 hours prior to your scheduled appointment time.

Kindly review our cancellation information below before scheduling an appointment. By booking with Eye Candy Lash + Brow Boutique, you are accepting the terms and conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience with us. If you have any questions or concerns, please call us at (204) 477 5274.


Booking

Important Update: With the launch of our new online booking system, our booking and cancellation policy remains as follow. If you are a new client, please be aware you will be receiving a phone call from our front desk reception to be able to take your 50% deposit to secure your appointment. Please note: When booking online, you are “requesting” an appointment and should receive a confirmation email once we have approved your appointment.

At peak times in the year, it may be difficult to get an appointment. To guarantee availability please book your appointments in advance. If you are unable to book an appointment by phone and/or email, visit our online booking system.

Clients coming from another establishment, please note: based on the state of your current lash set or eye condition, you may be subject to a new set fee.

We are more than happy to adjust the design of your existing look, but in order to complete this transition, the proper time allotment needs to be scheduled prior to your confirmed appointment time. An additional fee will be discussed with your Lash Artist prior to application if necessary.

* Although our online booking system does send out reminder emails, email, in general, is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don’t show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment and canceling within 48 hours if need be.

 

Arrive 

Please arrive at least 5-15 minutes early for your treatment. This will give you plenty of time to check in, use the restroom, and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.

Cancellations

Our cancellation policy is 48 hours prior to your scheduled appointment time.

If you do not call prior to this time to cancel, we miss the opportunity to fill that appointment with clients on our waiting list.  If we do not receive the required notice for adjustments and cancellations the following occurs:

  • Clients who do not cancel prior to 48 hours notice, your 50% deposit will be kept. Clients who miss their appointments without giving any prior notification, (no show) will be charged in full for the scheduled service. A deposit will be required to hold your next service time. You may also be asked to provide a valid credit card number to be kept on your customer file, should repeat no show(s) occur.
  • Any multiple services being reserved for three or more hours that are cancelled/no-showed without 48 hours notice will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.

 

Confirmation Emails/Text 

After every booking, our clients will receive confirmation emails.

As a courtesy, Eye Candy Lash + Brow Boutique will send reminders through email and text messaging 48 hours before your scheduled appointment to confirm your service.

We do understand how easy it may be to forget an appointment, so please ensure that we have your current email address, phone number and other contact information on file.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us serve our guests better by providing enough notice to avoid the cancellation fees.

 

Inclement Weather Policy

During the winter months, we are willing to make an exception to that rule.

If your surrounding area of which you are travelling from is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

If you need to cancel your appointment please call us at (204) 477 5274 at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 48 hours notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates).

 

Illness 

We realize that sometimes a sudden illness (of you or a loved one) can prevent you from giving 48 hours cancellation notice. In this instance, your credit card will be charged only 50% of your total regular priced service or your deposit will be kept (or equivalent deduction from a gift certificate). Services booked at a promotional price cannot be refunded.

If you missed your appointment due to an illness emergency, we will gladly issue a credit note for 100% of your total service. Please call us and we’ll be happy to arrange a credit note for you.

 

Feedback 

Although we do our best to anticipate your needs, we appreciate that our boutique is a very individual experience.  Please let your esthetician know if there is any way to improve your treatment or comfort. If there is a reaction, discomfort or major lash extension fall out within the first 5 days, it is your responsibility to call and inform Eye Candy Lash + Brow Boutique, in the event that this is the case, we will have you come back for a complimentary fix. Please note, we do not issue refunds on lash extension sets. Please understand that there is a natural lash shed of 2-5 lashes per day between both eyes. In order to keep your lashes looking lush and full, please book your lash fills in advance or once every 2-3 weeks.